Ninggrum, Astrid Sulastia, & Ita Purnama.
" PENGARUH KUALITAS PELAYANAN, KEPUASAN PELANGGAN DAN NILAI PELANGGAN DALAM MENINGKATKAN LOYALITAS PELANGGAN PADA PO.TITIAN MAS CABANG BIMA  THE EFFECT OF SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER VALUE IN INCREASING CUSTOMER LOYALTY AT PO.TITIAN MAS BIMA BRANCH." <em>JURNAL DIMENSI</em> [Online], 10.3 (2021): 510-526. Web. 15 Feb. 2026